6 Month – Diploma in Front Office

Start your hospitality career at the hotel reception desk.
The 6 Month Diploma in Front Office at Spire Hospitality Institute trains you in real front office operations—check-in/check-out, reservations, billing, guest handling, communication, grooming and hotel etiquette. This course is ideal for students who want quick job-ready skills and a strong base for hotel careers.

What You Will Learn

• Reception Operations: check-in, check-out, room allotment and guest handling
• Reservations & Coordination: bookings, cancellations, modifications and room status
• Billing & Cashiering: invoices, payment handling, reports and basic night audit
• Hotel Communication: telephone etiquette, guest queries and complaint handling
• Grooming & Etiquette: professional behavior, body language and hospitality standards
• Hotel Software Basics (PMS): understanding how hotels manage bookings and billing

Curriculum Highlights

Module 1: Hospitality & Hotel Departments

• Introduction to the hotel industry
• Front office role and coordination with housekeeping & F&B

Module 2: Reception & Guest Services

• Guest welcome, check-in/check-out procedures
• Room allotment and guest preferences

Module 3: Reservations & Telephone Handling

• Reservation types and booking handling
• Telephone etiquette and professional communication

Module 4: Billing & Front Office Accounts

• Billing formats, cashiering basics
• Reports and front office documentation

Module 5: Guest Complaints & Service Recovery

• Handling complaints confidently
• Problem-solving and escalation process

Module 6: Soft Skills + Practical Training

• Spoken English support, grooming & interview practice
• Practical desk training and mock hotel scenarios

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